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Conversation Quality

Conversation quality is Interhuman’s way of measuring how well an interaction unfolds behaviorally over time — separate from what was discussed or whether a desired outcome was achieved. We compute a Conversation Quality Index plus a set of dimension scores derived from automatically detected social signals (e.g., engagement, stress, disagreement).

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What conversation quality is (and isn’t)

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What it captures

• The behavioral quality of an interaction (how it is handled), grounded in observable social signals over time.
• A diagnostic profile across stable dimensions like clarity, authority, energy, rapport, and learning.

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What it does not capture

• Whether the conversation “worked” (deal outcomes, persuasion success, interview pass/fail).
• Whether the right topics were covered (sales-stage or checklist frameworks).
• A semantic evaluation of the content itself.

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Inputs

Conversation quality is computed from Interhuman’s detected behavioral outputs:

• engagement_state: the person’s attention level to the interaction at a given moment, expressed as engagement, disengagement, or neutral
• signals: specific social behaviors detected in the interaction, such as hesitation, agreement, confusion, etc.

See: Social signals

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Outputs (three-layer structure)

Conversation quality follows a layered structure (diagnostic first, summary second):

1. Quality Index — a single headline score (0–100)
2. Dimension scores — 0–100 scores for a small set of stable behavioral dimensions

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Layer 1 — Conversation Quality Index

The Conversation Quality Index is a single summary score answering: “How good was this interaction, behaviorally speaking?”

• Range: 0–100
• The Conversation Quality Index is always shown alongside the underlying dimension scores
• The Conversation Quality Index is computed as the arithmetic mean of the five dimension scores.

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Qualitative interpretation bands

• 0–30: Weak
• 30–50: Below average
• 50–65: Moderate
• 65–80: Good
• 80–100: Excellent

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Layer 2 — Dimension scores

A dimension score shows how strongly a conversation expressed a given quality overall, based on the balance of helpful versus harmful behavioral signals.

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Core dimensions

• Clarity / Structure — how easy it is to follow the message (order, concision, clarity)
• Authority / Credibility — decisiveness and credibility (certainty vs. hedging/hesitation)
• Energy / Presence — vitality, responsiveness, participatory energy
• Rapport / Relational Safety — warmth, respect, trust, emotional safety
• Learning / Exploration — curiosity, reflection, experimentation, openness to learning